The forum is a shared base of questions and answers about Contextadmin. Describe the problem so that someone else can reproduce it. A public thread may later help someone in a similar situation.
In a technical report, include the panel version, the distribution, the last actions you took and the relevant part of journalctl -u contextadmin -n 100 --no-pager.
Before you post, remove passwords, the license key and client data. For matters that need private correspondence, write to support@contextadmin.com.
The response time included in your plan applies to support email. We answer on the forum as availability allows, usually the same working day, with no guaranteed deadline.